“To get to the next level of greatness depends on the quality of the culture, which depends on the quality of relationships, which depends on the quality of conversations. Everything happens through conversations.”
Judith E. Glaser
Why is it that negative conversations and comments stay with us so much longer than a positive one? If we are in a fight or argument with our co-worker, boss, spouse, friend, or relative, we tend to hold on to those emotions much longer than when we are getting along and cooperating.
Well it has to do with how we are wired. Our brains release hormones and neuro-peptides such as adrenaline and cortisol when we are stressed, angry or feeling bad. These chemicals last for 26 hours or more in our blood stream.
When we are happy and feeling good, we release the chemical oxytocin. This is the love hormone, or what is called the tend and befriend hormone.
Unfortunately, oxytocin does not stay in our bodies very long, so it must be replenished often. The good news is that when we become aware of this, we can change the way we communicate with others to down regulate the stress hormones and up regulate the feel-good ones.
One of the best ways to do this is by looking into the eyes of the person you are talking to.
Being mindful of how our behaviors affect others is key to building trust and transforming a conversation from negative and stress producing one to a positive and cooperative one.
The bottom line is this, a defining question for your company is: What is the quality of the emotional relationships here?
By learning a few tools, strategies, and techniques you can change the dynamics of the environment where everyone feels good. And when everyone feels the love, productivity goes way up too.
Understanding the Neuroscience of Conversations and applying this wisdom inside companies transforms individuals, teams, and organizations and opens new pathways for mutual success.
Are you ready to transform your company?